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WE WANT TO HEAR FROM YOU!

We would love to hear from you. Please refer to the below commonly ask questions.

If you need further assistance feel free to use the contact form.

Where are your products made?

Damiva products are made in the USA.

How can I check the status of my order?

Easy! Once you've placed your order, you should receive a confirmation email right away, followed by a shipping confirmation email within 2 business days. In your shipping confirmation email, you'll find the tracking number for your order.

Can I pick how often I receive my subscription product?

Yes! When you subscribe to a product, you're given an option of having it delivered every 1 month or every 2 month.

How often will I be billed for my subscription? When will the billing occur?

If you have chosen the 1 delivery every month option, you will be billed each month on the same day as you purchased your subscription initially. 

Example: If you purchased your subscription on august 25th, you will be billed each month on the 25th. 

Where does Damiva ship too?

Damiva.com currently ships to the United States. Damiva.ca currently ships to Canada.

It says my order has been delivered and I haven’t received it. What do I do?

We would be happy to assist you with your shipping questions. Please reach out to us by phone at 1 800 311 1532 or at hello@damiva.com.

Can I edit my shipping address?

Once you receive tracking information for your order, we can not change your shipping address. If you realize an error in your address immediately after you make your purchase, we can not guarantee an address change but we will do our best to reroute your delivery.

What types of payment do you accept?

Damiva accepts PayPal, Visa, Mastercard, American Express.

What is your return policy?

We accept returns. If you’d like to return a product, please begin by reaching out to hello@damiva.com.

How soon will I get my refund?

Once you’ve contacted Damiva customer service and confirmed a refund, you should expect to view the refund on your credit card statement in 10-12 business days.

My product arrived damaged, what do I do?

If you receive a damaged product in the mail from damiva.com or damiva.ca, please reach out to us at hello@damiva.com and we will provide next steps to make sure you receive a replacement or a refund.

Our happily helpful Damiva Experts are on hand if you need them, whichever way you contact us. If you are reaching out in regards to an order, please include your order number so we can assist you as fast as possible!

Need immediate assistance? You can call us at 1-800-311-1532 or Email us at hello@damiva.com.


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