Have Questions?
Click on some of the most frequently asked questions below to see if we have your answer.
Click on some of the most frequently asked questions below to see if we have your answer.
If you are experience vaginal drynes, a good place to start is Mae or Cleo or the Soothe-Your-V-Set
Mae is designed for the vagina and Cleo for the labia. Mae has a lower pH value than Cleo because the vagina has a lower pH value than the labia.
Mae is an ovule that you insert internally and Cleo comes in sachet form as a topical that you apply externally. It can be used on the perineum, which is the tissue between the anus and the vagina. It can be used on the labial minor, major, as well as the entroitis, the entrance into the vagina.
And these are the parts of the genital skin that are, have a higher pH of between 5 and 5. 5. That's why Cleo is formulated to be a higher pH than 5. That's why it's used externally in terms of the genital skin versus Mae, which is used internally as an ovule that you insert in the vagina.
No. There are no fillers or chemicals.
Yes, chemicals are toxic and harmful for your health, your hormone system, your well-being and your looks! The only ones benefitting from them are the companies using them, because they are cheap and easy to use. The easiest way to avoid them is to use water-free skin care products. Learn more here.
Fold the sachet and use the product up in the following few days.
The amounts in the sachets are VERY generous and rich. For most women who use Damiva products, sachets will give more than just 1 use. for example, Cleo is good for 2-3 times and Angie Hand lotion for up to 5-7 times of use. Which makes a 15 sachet box easily a whole 1-2 months supply.
We recommend that you clear out any existing systemic infections before you undertake a new regimen with Mae or Cleo.
No. No hormones and no phytoestrogens.
Damiva products are made in the USA.
All of our 100% natural products, except those with CBD, are safe to use during pregnancy.
Damiva products are entirely natural with no preservatives. Expiration dates can be found on the packaging along with the lot #. If you have any further questions about your product’s expiry, reach out to us at hello@mydamiva.com, we’d be happy to help!
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.
Yes, for all skin types and women at all ages.
Our products are made with no chemicals! This means that there are no dangerous stabilizers used to make sure that their consistency remains the same in extreme temperature change. If you store your product somewhere warm, or if your product was left somewhere warm in the recent past, it may have melted in the environment. No worries, though! For it to return to its intended consistency, please store your product between 68 and 77 degrees Fahrenheit (20 to 25 degrees Celsius).
Each purchase is limited to 1 discount. For further savings, check out our sets and subscription products.
Easy! Once you’ve placed your order, you should receive a confirmation email right away, followed by a shipping confirmation email within 2 business days. In your shipping confirmation email, you’ll find the tracking number for your order.
If you’re living in Canada or the United States and you’re having trouble placing an order, please confirm that you’re on the correct website.
Damiva.ca is our Canadian website.
Damiva.com is our American website.
Yes! When you subscribe to a product, you’re given an option of having it delivered every 1 month or every 2 months.
Once you’ve purchased your subscription, your first delivery will ship right away. After this, your subscription will be shipped out on the same day that you chose and with the same frequency of every 1 or 2 months.
If you have chosen the 1 delivery every month option, you will be billed each month on the same day as you purchased your subscription initially.
Example: If you purchased your subscription on august 25th, you will be billed each month on the 25th.
Yes.
Once you’ve purchased your subscription, you will receive an email to help you sign up for an account on damiva.com. Once you’ve created your account, you will see an option to manage your subscription. You can change your shipping address here.
Once you’ve purchased your subscription, you will receive an email to help you sign up for an account on damiva.com. Once you’ve created your account, you will see an option to manage your subscription.You can change your payment information here.
Yes! Once you’ve purchased your subscription, you will receive an email to help you sign up for an account ondamiva.com. In your account, you will see an option to manage your subscription. You can add an additional unit of the product you’re already receiving as well as other products here.
In your account, you will see an option to manage your subscription. You can cancel your subscription here.
Yes! In your damiva account you will see under subscriptions your subscription history. Here you will see an option to re-activate your subscription.
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.
Damiva.com currently ships to the United States. Damiva.ca currently ships to Canada.
We would be happy to assist you with your shipping questions. Please reach out to us by phone at 1 800 311 1532 or at hello@damiva.com.
Once you receive tracking information for your order, we can not change your shipping address. If you realize an error in your address immediately after you make your purchase, we can not guarantee an address change but we will do our best to reroute your delivery.
Damiva accepts PayPal, Visa, Mastercard, American Express.
Yes, all credit card information used on damiva.com is safe and secure.
We accept returns if the product is unopened. If you’d like to return a product, please begin by reaching out to hello@damiva.com.
Yes, there is a 30 day guarantee, money back minus shipping.
Once you’ve contacted Damiva customer service and confirmed a refund, you should expect to view the refund on your credit card statement in 10-12 business days.
If you receive a damaged product in the mail from damiva.com or damiva.ca, please reach out to us at hello@damiva.com and we will provide next steps to make sure you receive a replacement or a refund.