Our products are made with no chemicals! This means that there are no dangerous stabilizers used to make sure that their consistency remains the same in extreme temperature change. If you store your product somewhere cold, or it was left somewhere cold in the recent past, it may have hardened in the environment. No worries, though! For it to return to its intended consistency, please store your product between 68 and 77 degrees Fahrenheit (20 to 25 degrees Celsius).

Our products are made with no chemicals! This means that there are no dangerous stabilizers used to make sure that their consistency remains the same in extreme temperature change. If you store your product somewhere warm, or if your product was left somewhere warm in the recent past, it may have melted in the environment. No worries, though! For it to return to its intended consistency, please store your product between 68 and 77 degrees Fahrenheit (20 to 25 degrees Celsius).

Damiva products are entirely natural with no preservatives. Expiration dates can be found on the packaging along with the lot #. If you have any further questions about your product’s expiry, reach out to us at hello@mydamiva.com, we’d be happy to help!

All of our 100% natural products, except those with CBD, are safe to use during pregnancy.

Each purchase is limited to 1 discount. For further savings, check out our Smart Sets & subscription products! You can also receive free shipping when you spend $99 or more.

Easy! Once you’ve placed your order, you should receive a confirmation email right away, followed by a shipping confirmation email within 2 business days. In your shipping confirmation email, you’ll find the tracking number for your order.

If you’re living in Canada or the United States and you’re having trouble placing an order, please confirm that you’re on the correct website.

Damiva.ca is our Canadian website.

Damiva.com is our American website.

Yes! When you subscribe to a product, you’re given an option of having it delivered every 1 month or every 2 months.

Once you’ve purchased your subscription, your first delivery will ship right away.  After this, your subscription will be shipped out on the same day that you chose and with the same frequency of every 1 or 2 months.

If you have chosen the 1 delivery every month option, you will be billed each month on the same day as you purchased your subscription initially. 

Example: If you purchased your subscription on august 25th, you will be billed each month on the 25th. 

Yes.

Once you’ve purchased your subscription, you will receive an email to help you sign up for an account on damiva.com. Once you’ve created your account, you will see an option to manage your subscription. You can change your shipping address here. 

Once you’ve purchased your subscription, you will receive an email to help you sign up for an account on damiva.com. Once you’ve created your account, you will see an option to manage your subscription. You can change your payment information here.

Yes! Once you’ve purchased your subscription, you will receive an email to help you sign up for an account on damiva.com. In your account, you will see an option to manage your subscription. You can add an additional unit of the product you’re already receiving as well as other products here.

In your account, you will see an option to manage your subscription. You can cancel your subscription here.

Yes! In your damiva account you will see under subscriptions your subscription history. Here you will see an option to re-activate your subscription. 

Damiva.com currently ships to the United States. Damiva.ca currently ships to Canada.

We would be happy to assist you with your shipping questions. Please reach out to us by phone at 1 800 311 1532 or at hello@damiva.com.

Once you receive tracking information for your order, we can not change your shipping address. If you realize an error in your address immediately after you make your purchase, we can not guarantee an address change but we will do our best to reroute your delivery.

Damiva accepts PayPal, Visa, Mastercard, American Express.

Yes, all credit card information used on damiva.com is safe and secure.

We accept returns. If you’d like to return a product, please begin by reaching out to hello@damiva.com.

Once you’ve contacted Damiva customer service and confirmed a refund, you should expect to view the refund on your credit card statement in 10-12 business days.

Yes. For any clarification, please reach out to hello@damiva.com

If you receive a damaged product in the mail from damiva.com or damiva.ca, please reach out to us at hello@damiva.com and we will provide next steps to make sure you receive a replacement or a refund.

CBD refers to cannabidiol, which is a naturally-occurring chemical in the Cannabis sativa plant.

CBD is legal as long as the chemical is derived from hemp - NOT marijuana - and contains less than 0.3% THC.

Yes, our products are legal as all our CBD is derived from hemp and contains less than 0.3% THC. Also, our products are topicals only. We do not sell CBD ingestible products.

The packaging of legal CBD products must specify that the CBD is derived from hemp and has less than 0.3% THC.

While CBD is used by children in certain medical contexts, we recommend that our CBD products be used by youths 18+ and adults.

It is not advisable to use CBD when pregnant or breast-feeding due to the lack of studies on the fetal and newborn effects.

Each product does have a lot expiry date, which is typically 2 years from the date of manufacture.

As Damiva’s products are topical and have less than 0.3% THC, they can be used while driving.

Topicals are applied to the skin and tinctures are consumed orally. They cannot be substituted for each other due to their different effects. Topicals will have a local effect on skin and muscles, while tinctures are absorbed by the gut and bloodstream.